Grievance Resolution Procedure for Students at Bath Spa University RAK

Grievance Resolution Procedure for Students at Bath Spa University Academic Center RAK

Bath Spa University Academic Center RAK is dedicated to providing a positive and supportive learning environment for all of our students. To ensure that any grievances or concerns are addressed in a fair and timely manner, we have established the Grievance Resolution Procedure for Students.

The procedure includes four steps, starting with informal resolution through speaking with an instructor or program coordinator. If this does not resolve the issue, students may submit a formal grievance in writing to the Campus Director. If the response to the formal grievance is not satisfactory, there is an appeal process through which students may submit a written request to the CEO. As a final resort, students may seek external resolution by contacting an appropriate external agency.

In addition to this procedure, RAKEZ has established a confidential grievance hotline email address, azhotline@rakez.com, for students to submit grievances or concerns. The email address is monitored by RAKEZ and all submissions will be treated with the same level of confidentiality and consideration as a formal grievance submitted through the above procedure.

We encourage all students at Bath Spa University Academic Center RAK to utilize the resources available to them to address any grievances or concerns they may have. If you have any questions about this procedure, please contact the Student Services department.